gb 999 Privacy Policy

This Privacy Policy is published on behalf of the gb 999 platform. We treat the protection of our users' personal information as our highest priority. This policy explains what information we collect when you use the gb 999 website or mobile application, how we process it, and what steps we take to protect your privacy.

gb 999 is an online gaming and sports betting platform serving users in Bangladesh. You can find more details about us on our gb 999 About Us page. This policy applies to all our services, products, and digital channels.

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Various types of information are collected when you create an account on gb 999 and when you use our services. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide yourself during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Residential address
• ID card or national identity card details (for identity verification)
• Mobile banking details (bKash, Nagad, Rocket, Upay — for transaction processing only)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device information
• Browser type and operating system
• Usage timestamps and navigation history
• Game play history and betting records
• Information collected through cookies and similar tracking technologies

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gb 999 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes are as follows:

3.1 Account and Service Management

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Ensuring bonuses and rewards are delivered
• Providing technical support and customer service

3.2 Security and Compliance

• Identity verification and age confirmation (21+ rule)
• Preventing fraud and unauthorised access
• Complying with applicable laws and regulations
• Enforcing responsible gaming policies

3.3 Platform Improvement

• Improving service quality and adding new features
• Analysing user experience
• Sending relevant promotional information (to users who have given consent only)

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gb 999 does not sell your personal information or share it with third parties for advertising purposes. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay for payment processing. These partners have their own privacy policies applicable to their services. This information is used solely to complete transactions.

4.2 Legal Obligations

We may be legally required to provide information in response to lawful requests from authorities under applicable law in Bangladesh. In such situations, we provide only the minimum information necessary.

4.3 Game Providers

Relevant gameplay data may be shared with game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. This is necessary for the correct operation and auditing of games.

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gb 999 uses industry-standard security technology to protect your information. Our security measures are regularly reviewed and updated.

However, we cannot guarantee that any method of transmitting information over the internet is completely secure. It is your own responsibility to keep your account password confidential and to log out of unused accounts.

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The gb 999 platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and basic functions — these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect site statistics and are used to improve the service.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functions.

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We keep your personal information for as long as it is needed to provide services and meet legal obligations. Even after an account is closed, some information may be retained for a defined period for the following reasons:

• Legal obligations and audit requirements
• Dispute resolution and claims processing
• As part of fraud prevention measures

After the set period, information is securely deleted or anonymised.

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Every user registered with gb 999 has specific rights over their own information:

8.1 Right to Know

You can contact us at any time to find out what information we hold about you. We will provide details after appropriate verification.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Some information can be changed directly from your account settings.

8.3 Right to Request Deletion

In certain circumstances you can request that your information be deleted. However, due to legal obligations, it may not be possible to delete all information immediately.

8.4 Opting Out of Promotional Communications

You can unsubscribe from promotional messages and newsletters at any time. However, important communications relating to your account cannot be stopped.

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All gb 999 services are for persons aged 21 or over only. We do not intentionally collect any information from minors. If someone registers by providing a false age, their account is cancelled and the related information is deleted.

For more information on responsible gaming and maintaining healthy play habits, detailed guidance is available in our Responsible Gaming section.

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gb 999 reserves the right to update this Privacy Policy at any time due to changes in services or legal requirements. If significant changes are made, we will display a notice on the platform or notify you by registered email.

Always check the "Last Updated" date shown at the top of the policy. Continued use of the service after an update means the revised policy has been accepted.

For any questions about this policy, you may find answers on our FAQ page or contact us directly.

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This Privacy Policy complements gb 999's other legal documents. Our Terms and Conditions page contains detailed terms of service use, account registration rules, and bonus and reward terms. Together, both documents form the legal basis of the relationship between gb 999 and its users.